In The Smart DMS, communication settings — including those for calls, WhatsApp, SMS, and email — can be configured at both the Tenant level and the Central level. However, the system follows a clear priority rule to decide which settings to use when sending messages or initiating communication.
Priority Rule #
Tenant-level communication settings always take priority over Central-level settings.
This means if a Tenant (e.g., a specific branch or business unit) has its own communication credentials configured, the system will use those settings first — even if Central settings are also available.
Example #
Let’s say you’ve configured the following:
- Central SMS Settings: A default SMS gateway API is set up in the Central Panel
- Tenant SMS Settings (for Tenant A): A different SMS provider is configured under Tenant A’s settings
If a task update or notification is triggered within Tenant A, the system will use Tenant A’s SMS settings, not the Central default. Only if Tenant A has no SMS settings configured will the system fall back to the Central-level configuration.
Why This Matters #
This layered setup gives you flexibility and control:
- Each Tenant can use different service providers or dedicated numbers
- The Central admin team can still provide fallback communication infrastructure
- Communication remains Tenant-aware, personalized, and manageable at scale
To setup communication settings, go to Communication > Settings, then select Call, Email, SMS or WhatsApp settings.
