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How To Add Content Such As FAQs & Guides

2 min read

The Smart DMS allows you to create rich, categorized content for internal documentation, client-facing knowledge bases, FAQs, tutorials and more.

Step 1: Enter Basic Content Details #

In the Title, Slug, Categories & Tags section:

  • Title
    This is the heading of your content. It appears prominently at the top of the content page.
  • Slug
    This is auto-generated from the title and used in URLs.
  • Type
    Choose the appropriate content type from predefined options like:
    • FAQs
    • (Others such as Guides, Announcements, Pages, etc. may be enabled by your administrator.)
  • Visibility
    Define who can see the content:
    • Public – Accessible to anyone without authentication. May appear in public listings, search results, and sitemaps.
    • Visible to Users – Visible only to authenticated system users, such as staff or administrators. Hidden from clients and the public.
    • Visible to Clients – Visible only to authenticated client accounts within the system.
    • Visible to Both Users & Clients – Visible to both authenticated clients and system users. Hidden from guests/public visitors.

Step 2: Assign Categories and Tags #

On the right-side Meta Panel:

  • Status
    Set the content as Published, Draft, or Archived.
  • Featured Image
    Upload a prominent image that appears at the top of the article. Use this to visually enhance your content (e.g., illustrations, banners, photos).
  • Categories
    Assign the content to one or more categories for broad classification.
  • Tags
    Add tags for more specific filtering and grouping.

Step 3: Add Content Using Bricks #

In the Content section:

You can drag and drop “bricks” into the editor area to build your content structure. Bricks are flexible content blocks like:

  • Rich Editor: For paragraphs, images, links, and formatted content.
  • Images or Videos:
  • Callouts, Tables, Code Blocks

💡 Tip: Click the “Rich Editor” button to quickly add a rich text block.

Step 4: Save & Update #

Once you’re done:

  • Click Submit to save.

Best Practices #

  • Use a clear title and relevant tags to make content easier to find.
  • Always add a featured image for visual consistency.
  • Use categories to group similar content types together (e.g., “Troubleshooting”).