The Communication Module in the Central Panel lets your organization manage how you interact with clients across all tenants — through banners, calls, messages, campaigns, and settings.
It gives you visibility and control over communication tools, so nothing slips through the cracks.
Modules Inside Communication #
Here’s a quick breakdown of each section:
Panel Banners #
Use this to display custom banners across the platform.
Examples:
- A message above the login screen
- A top-bar alert for all users
- A notice for scheduled maintenance or downtime
You can choose where and when banners appear.
Agents & Availability Logs #
Customer service agents can manage calls. From these section you can:
- Add or remove agents
- Track their availability (when they were online/offline)
- Monitor performance and accountability.
Calls #
View all recorded calls from across tenants:
- Playback call recordings
- Monitor call activity (missed, answered, duration, etc.)
- Helps with customer service review and quality control
Campaigns #
This is where you create and track call campaigns:
- Assign agents to a batch of calls
- Track call outcomes (answered, not answered, etc.)
- Analyze success rate and improve your outreach
Web Push Subscribers #
Manage users who have opted in to receive browser push notifications:
- Send announcements directly to their devices
- Useful for urgent updates or campaigns
WhatsApp #
Connect your WhatsApp accounts to the DMS:
- Once connected, agents can send and receive messages from inside the platform (under development)
- Messages are synced in real-time and tied to specific clients and tasks
- You’ll be able to view conversations, delivery status, and more
No external phone needed during usage — just scan the QR code and connect your number securely.
Settings #
Control all your communication channels here:
- Email SMTP settings for outgoing emails
- SMS API settings for text messages
- Call API settings for voice calling
- WhatsApp API settings for official WhatsApp integrations
This is the heart of communication configuration — make sure your credentials are up-to-date.
