Understanding The Smart DMS Architecture

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Understanding the Smart DMS Architecture

Understanding the Smart DMS Architecture #

The Smart DMS is designed with a multi-Panel, multi-Tenant architecture to support businesses that operate in multiple locations, departments, or service categories.

Here’s how the system is structured:

1. Central Panel #

The Central Panel is the control tower of your entire DMS ecosystem. It has two interfaces:

Central – Main Panel #

URL Example: yourcompany.thesmartdms.com

Used by the main organization team (system administrators, directors, or head office). Key features include:

Tenant Management: Add new tenants (e.g., branches, departments, subsidiaries)
User Accounts & Access Control: Register organization-level users and assign them to tenants
Central Messaging: View and manage SMS, WhatsApp, Email, and in-app notifications across all tenants
Activity Logs: Track actions and changes made across every Tenant system
Payroll Overview: See a summary of payroll across all tenants in one place (e.g., total salaries, commissions, deductions)
Tasks Overview: See a summary of tasks across all tenants in one place.

Central – Client Panel #

URL Example: app.yourcompany.thesmartdms.com

Used by clients of your business (e.g., internet customers, service consumers). Once a client is added inside a Tenant, they can:

Log in securely
View tasks and progress linked to their account (e.g., installation updates, ticket resolutions)

2. Tenant Panel #

URL Example: branch.yourcompany.thesmartdms.com

Each Tenant represents a distinct business unit — for example, ISP branch, or service division.

Each Tenant gets:

A fully isolated database
Custom domain/subdomain
Their own user accounts and permissions

Modules Available in the Tenant Panel #

Human Resource: Employees, job roles, contracts, leaves, disciplinary records
Tasks: Assignment, tracking, and completion of internal or client-related jobs
Payroll: Salary setup, payslip generation, commissions, and deductions
Transport: Vehicle records, driver assignments, mileage logs, fueling history
GIS & Mapping: Fiber network layout, closures, splitters, cable routes, impact analysis
Locations & Regions: Geo-based client and task categorization
Marketing & Commissions: Track marketer performance, commissions, and campaign reach
Ecommerce & Product Inventory: Product catalog, variants, stock control, warehousing
Policies: Internal rules, SOPs, compliance documents
Clients: Register customers and allow them to access their data via the Client Panel
Ratings: Track client satisfaction and service delivery scores
Finance: Invoices, receivables, expenses, and reports
Communication: Manage phone calls, WhatsApp chats, SMS campaigns, and bulk messaging