To send WhatsApp messages using the official WhatsApp Business API, you need to configure three key credentials provided by Meta’s Facebook Business Manager (or your WhatsApp API provider). These settings authenticate your Smart DMS instance to send messages on behalf of your registered WhatsApp Business Account.
You can manage your WhatsApp messaging under:
Communication > Settings > WhatsApp Settings
Required Fields #
WhatsApp Business Account ID
This is the ID of your Meta (Facebook) Business Account. It’s not the phone number itself, but the account identifier used in the API.
WhatsApp Business Number ID
This is the unique ID assigned to the WhatsApp number registered in your Business Manager.
⚠️ It is not the phone number, but the numeric ID that Meta uses for API communication.
WhatsApp API Token
This is your secure access token used to authorize requests between Smart DMS and Meta’s API. It acts like a password and should be kept private.
Notes #
- All values must match exactly as provided in your Facebook Business Manager dashboard.
- The token must have the correct permissions (e.g.,
whatsapp_business_messaging,business_management). - Use the Test Connection button after entering the values to confirm that everything is working correctly.
